Training and Development Manager

Training And Development Manager

The Training And Development Manager will be responsible for developing, coordinating, and maintaining comprehensive training programs across the account management department. This role ensures that employees are equipped with the necessary skills, knowledge, and resources to perform effectively. The Corporate Trainer will design and facilitate a new hire training program, training sessions, manage training documentation, and coordinate retraining initiatives as processes and technologies evolve. The position will work closely with department heads to identify training needs and implement solutions that support both employee development and company goals.

Essential Duties And Responsibilities :

• Design, develop, and maintain company-wide training programs, ensuring alignment with organizational objectives
• Collaborate with leadership to assess training needs and establish annual training plans
• Develop engaging training materials including manuals, presentations, e-learning modules, and assessments
• Maintain training schedules and records for compliance and tracking purposes
• Collaborate with management to develop and implement individualized performance improvement objectives for employees requiring additional support
• Update training documentation and standard operating procedures (SOPs) as company processes evolve
• Ensure all training materials are current, accurate, and easily accessible to employees
• Partner with process owners to identify updates and communicate changes through training refreshers or documentation revisions
• Conduct onboarding sessions for new hires, ensuring understanding of company policies, systems, and procedures
• Facilitate in-person and virtual training sessions for both new and existing employees
• Coordinate and roll out retraining programs following process updates, audits, or identified performance gaps
• Gather feedback from trainees and managers to continuously improve training effectiveness
• Track performance and report on training completion rates and learning outcomes

Additional Responsibilities :

Qualifications :

Education And / Or Experience Required :

Language Skills Sets :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

Computer Skills :

To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, KPI reporting, and Spreadsheet software.

Physical Demands :

Work Environment :

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights :

This job description is intended to provide general information about the Training And Development Manager position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Training And Development Manager, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the company. The company has the right to revise this job description at any time.

Employment-At-Will :

It is the company's policy that all associates, other than those covered by a written individual employment or labor agreement with the company that has been authorized in writing by the company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the company for an indefinite period. Just as our associates, reserve the right to resign their employment at any time for any reason the company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this job description nor any of its individual terms constitutes commitments between the company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing employment-at-will relationship.