Express Consent Unit - Administrative Assistant II

Express Consent Unit - Administrative Assistant II

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Express Consent Unit - Administrative Assistant II

Salary

$39,852.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

TAA-03127-11.2025

Department

Department of Revenue

Division

Motor Vehicles - Driver Control

Opening Date

11 / 24 / 2025

Closing Date

12 / 5 / 2025 5 : 00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Marie Besgrove, HR Analyst marie.besgrove@state.co.us

Primary Physical Work Address

This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits with client groups, including to the office at 2829 W Howard Pl, Denver CO 80204.

How To Apply

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Description

Benefits

Questions

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

Helpful tips for applying :

Applying for a Job with the State of Colorado .

What Happens After You Apply. ()

Description of Job

The Division of Motor Vehicle's Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. If your interest is piqued, read below to learn more about this exciting opportunity!

Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting driver's privilege, image motor vehicle related data and provide documentation through data entry and electronic imaging. Further, the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUI's or may be under revocation.

The purpose of this position is to function as an Administrative Assistant II responsible for translating and clarifying Colorado Motor Vehicle statutes, departmental administrative procedures and policies to customers. Specific duties and responsibilities include, but are not limited to :

Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes;

Researching, correcting and updating driver history records;

Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support;

Data entry into databases and spreadsheets;

Reviewing and entering State Child Support compliances and recissions;

Providing analysis of DUI / Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action;

Processing hearing requests from drivers and attorneys;

Provide drivers and attorneys with documents received from Law Enforcement agencies; and

Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.

DMV video :

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement :

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications :

Experience Only :

Two (2) years of relevant experience in a general clerical role.

General Clerical Work is work that is typically performed by office clerks, receptionists and / or administrative assistants. This includes, but is not limited to tasks such as :

Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments

Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos

Data Entry including : entering information into a program or database (appointments, contact information, customer records)

Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)

Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies

Typing letters, reports, briefings, forms, memoranda, etc.

Checks and compares data for accuracy and completeness

OR

Education and Experience :

A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and / or relevant experience in a general clerical role equal to two (2) years.

Preferred Qualifications :

The ideal candidate will possess the following skills :

State experience in a high volume general clerical role (including data entry & customer service) experience

Experience handling a high volume of technical data entry through an 8 hour shift

Demonstrated proficiency in computer literacy

Proficient written and verbal communications skills

Experience working in a regulatory environment

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records / accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .

Pursuant to the Universal Driving Standards Policy () , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who :

Have an assigned State fleet vehicle

Are required to operate a vehicle as part of the position

Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience / job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Recommended attachments : Resume, Cover letter

List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and / or may be removed from a job after hire.

The eligible list established from this posting may be used to fill additional vacancies.

Email Address :

All correspondence regarding your status in the selection / examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and / or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights :

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov / board-rules .

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and / or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,dor_ohr@state.co.us.

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to :

If you are not able to submit an online application, a paper application is available at this link : PDF State Paper Application () (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.

Methods of Appointment :

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program :

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information : www.colorado.gov / pacific / dhr / benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Please describe your experience with complex data entry.

02

Please choose the response that best describes your level of proficiency using Google Suite

No Experience

Beginner

Moderate

Proficient

Expert

03

CDOR - By clicking "Yes" below, I am certifying that I understand that this position is designated as a remote work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as remote, the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.

04

CDOR - Please select the option that best describes your experience working for a State entity (any Colorado State Agency or Institution of Higher Education) in a general clerical role. The experience is expressed in terms of full-time equivalent service (40 hours per week). Experience working less than 40 hours per week should be prorated. Please see the "Minimum Qualifications and Comparative Analysis" section of the posting for additional information. This experience must be verifiable in the work experience described in the application submitted for this vacancy.

No Experience

Less than 3 years of experience

3 to under 6 years of experience

6 to under 9 years of experience

9 or more years of experience

05

CDOR - The salary for this position is $39,060 annually. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

Yes

No

06

CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.

07

Did you hear about this job from a DOR employee or job fair / event? If yes, please indicate the name of the employee or event that you attended.

Required Question

Employer

State of Colorado

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