Supervisor, Quality Assurance

We're looking for a highly motivated professional to join the Quality Assurance Team as a Supervisor. You will expand your technical and procedural knowledge as you manage a daily review cycle that includes handling multiple items relating to Commercial, Insurance Services (TPA), private passenger auto. You will also support a team of associates with reviewing and auditing files to maintain high quality in all commercial operations in a fast-paced environment. Successful candidates have  Commercial Trucking Claims / Claims Trucking experience.

Essential Functions :

• Pulling data from various platforms
• Uploading selected data into Excel or Sharepoint
• Assigning files to QA analysts
• Daily and weekly calibration with the QA team on the review
• Coaching / training on missed calibrated items
• Monitoring the quality of direct reports
• Analyzing Excel / PowerBI to identify monthly trends
• Tracking the progress and completion of assigned audits
• Recommending processes to improve quality
• Submitting suggestions for system enhancements
• Collaborating on creating a file criteria for Operations
• Preparing Excel reports for leadership with summaries
• Holding monthly calibration sessions with Operations
• Updating PowerPoints for bi-weekly presentations
• Ensures the QA team is the right tool for the review
• Deliver quality work and meet deadlines for pre-appeals and publishing

Annual Salary

82,000.00 - $157,850.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge :

Great Company :  At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers :  We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture :  We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards :  We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.