Community Hub Navigator

Overview

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary :

• This is a hybrid position with required in-person responsibilities at the Northshore YMCA and in the Bothell community.

The YMCA of Greater Seattle is a contracted partner to provide case management services across King County as part of HealthierHere’s Community Hub. YGS is also partnering with the City of Bothell through our new Northshore YMCA Health Navigation Hub. We are hiring for a Community Hub Navigator who will perform case management duties, both in-person in Bothell and virtually, and provide program coordination / administration support directly in our Northshore YMCA Health Hub. The Community Hub Navigator will provide resource navigation to support individuals in identifying and achieving their goals related to whole person health and support administrative functions of the Northshore YMCA Health Hub. Functions of this position may include but are not limited to : following best practices in assessing and addressing Health-Related Social Needs (HRSN) of individuals; connecting clients to appropriate internal and external resources to address health and social needs; building strong relationships with internal and external partners, including YMCA staff and clients; conducting outreach to increase awareness of available community services and build local partnerships; and triaging incoming referrals to Y services housed within the Northshore Hub. The Navigator will carry a caseload of clients, and the number may vary based on assignments by HealthierHere and Bothell residents seeking services. Client interactions will be in-person at the Northshore YMCA Branch and virtually through phone calls, text messages, and emails. Some in-person training and meetings will also be part of this role.

Hiring Range : $25 - $28 / hour

What you'll get from working at The Y

Membership to the YMCA of Greater Seattle for you and your household

Medical, Dental, Vision, and Life insurance

Retirement with generous employer contributions

Free access to mental health resources

Rapidly accruing paid time off (PTO)

Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Responsibilities

Maintain and support a caseload of clients with complex social and health-related needs across King County

Provide timely outreach, intake, enrollment, and assessment to all assigned clients

Develop individualized goals and service plans to assist referred clients in connecting to internal and external resources related to social services (housing, employment, food access, etc.), healthy lifestyles, primary medical and behavioral health care, and other services as assigned

Based on knowledge of the Social Work field and profession, follow best practices for YMCA Healthy Living department approaches to addressing Health-Related Social Needs, including efficiently and successfully connecting clients to services in the community

Help clients navigate the social service and healthcare landscape in King County, including those with complex needs related to housing, substance use support, behavioral health, and more

Provide information and education to clients to help them become more confident in accessing resources and be an active participant in their care coordination

Ensure program outcome requirements are met and services are rendered appropriately by understanding contract / grant terms and conditions

Utilize best practice approaches in the field, including trauma-informed care, motivational interviewing, social service navigation, etc.

Maintain clear, professional, and timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases

Triage incoming referrals for the Northshore Health Navigation Hub and direct clients to available Y services and programs as appropriate

Collaborate with other YMCA staff and / or community partners to plan and facilitate activities, including visits to partner organizations in the community

Build and maintain collaborative relationships with funding liaisons, other service providers, and other community organizations as assigned

Complete required trainings as directed in established timeframes

Attend outreach events such as resource fairs and community gatherings to promote services available to individuals

Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK ENVIRONMENT

This position will include a combination of office, remote, and field work. This position requires in-person work at the Northshore YMCA branch.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time position working a minimum of 30 hours and a maximum of 40 per week, based on contract need, based at the Northshore YMCA branch. Evening and weekend work may be required as job duties demand.

TRAVEL

Travel is primarily local, although some out-of-the-area and overnight travel may be expected.

Qualifications

Bachelor’s degree in social work or related field and two years of paid social services experience; or Bachelor’s degree in unrelated field and four years of paid social services experience; Or Associate’s degree in other major with six years of experience working in social work or human services may be considered

Intermediate computer skills and experience with Microsoft Office suite.

Strong written and oral communication skills

Strong organizational skills with attention to detail and the ability to manage multiple tasks and projects

Ability to visit sites and community organizations throughout King County, including Bothell and surrounding area

Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)

Experience working collaboratively with multiple stakeholders, such as customers, community members and organizations, businesses, and co-workers.

Preferred Qualifications :

Experience supporting clients in addressing complex legal, housing, and mental and behavioral health-related needs

Familiarity with resources and social services available in King County

Experience in customer service-related roles

Ability to speak any language in addition to English may be helpful

Proven history of successfully following project expectations on time and within budget

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

You'll be a great fit for the Seattle Y if you

Thrive on working in a collaborative environment.

Are very adaptable.

Have high ownership and strong work ethic.

Are a great problem solver who can think on your feet.

Truly enjoy being of service to people.

Like being part of a team that cares about one another as people and enjoy working together.

Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

Respect

Responsibility

Honesty

Caring

Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other status protected by local, state , or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.