Senior Director - Business Services and Stakeholder Experience

The Senior Director - Business Services and Stakeholder Experience is a leadership position tasked with overseeing the strategic development, operations, and continuous improvement of business services across both the Omaha and Phoenix campuses with a focus on ensuring a frictionless and satisfactory stakeholder experience. This position requires a dynamic leader who can collaboratively bridge organizational goals with stakeholder needs, drive service excellence, and foster a culture of innovation and accountability.

Essential Functions

Core Responsibilities

University Values and Culture All times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.

Intranet Strategic Planning and Performance Oversight

• Acts as both a steward for the intranet's architecture and a champion for its users, continually refining the digital workspace to adapt to evolving institutional goals and the diverse requirements of stakeholders.
• Serves as the primary point of contact for intranet feedback, troubleshooting, and enhancement requests.
• Regularly assesses intranet structure to ensure alignment with the university's mission, strategic priorities, and regulatory requirements.
• Collaborates with IT, HR, Communications, and other departments to ensure the intranet supports institutional objectives and integrates seamlessly with other digital systems and platforms.
• Leads periodic review cycles to evaluate intranet effectiveness, implementing iterative enhancements based on data, feedback, and emerging technology trends, working closely with university departments to provide feedback on content needs.
• Enhances internal communication, knowledge sharing, and teamwork across the university community, resulting in increased employee satisfaction and productivity through streamlined access to resources and information.

Security Technology Infrastructure Planning and Operations

Parking Services

Business Operations - Accounts Payable and TER Processing

Performance Management and Continuous Improvement

Fleet Management Strategy and Provision of Transportation Services

Education & Experience