Senior Billing Services Technician (Hybrid)

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Manage direct billed receivables, complex agents, and items in external collections. Reconcile, collect, resolve premium balances and exception items (e.g. complex cash, payment exceptions, payment plans, etc.) within department guidelines / authority while supporting the daily service requests of our customers. Has a thorough understanding of billing system transactions, vendor systems and the premium recording process, including premium audit. Some transactions may be complex and must be effectively communicated to internal and external parties, including other departments, insured's and agents. Work closely with Billing Services Analysts and / or the leadership team to ensure that assets are protected and service quality levels are maintained. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Manage and process individual Direct Bill, Agency Billed, and PaySync exception items according to department guidelines and service level agreements. Recognize opportunities to reduce or prevent past due items during daily work assignments and account reviews. Take proactive measures to promote change. Requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems.
• Respond to internal, external customer and vendor inquiries; including cash corrections and credit card disputes. This may require the ability to reconstruct policy and payment activity based on knowledge of the P&C billing system, electronic payment systems and company operations, including source systems.
• Collect and / or resolve outstanding direct bill, agency billed and PaySync receivables on accounts from low to high complexity, including the coordination of dispute resolution and payment negotiation within level of authority. This requires an understanding of premium development and the recording process, along with the ability to explain premium charges to customers.
• Manage receivables in internal or external collections (accounts placed with collection agencies and attorneys). Manage collection agency placements, closed reports, second placement processing, SLA's, invoice reconciliation and inquires. Make financial decisions on internal collections, attorney placements, suit process and negotiate settlements within authority. Maintain databases and reporting. Handle bankruptcies and dispute resolution.
• Collect agency balances and reconcile payment processing. Communicate effectively with agents and regional personnel regarding receivable or payment issues. Promote and train agents in the use of all electronic payment methods (direct bill commission, sweep and agent statement payments). Update billing system with information provided by agency licensing.
• Ability to manage, create and format reporting in Excel and Access. Ability to perform analysis on data to detect trends, manage receivables, and implement process improvements.
• Foster positive relationships with agents and regional personnel and be able to effectively communicate billing decisions to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service.
• Identify, recommend and participate in automation enhancements or workflow improvements. Participation may include : suggestions for system enhancements, testing, or any improvement that is essential to the success of billing initiatives.
• Participate in insurance education and skill development programs.

Qualifications

Knowledge and Requirements

Education and Experience

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page .

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $53,000.00 - USD $73,000.00 / Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.