Assistant General Manager

About Pirate Ventures

At Pirate Ventures, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.

About the Role

Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Assistant General Manager for the National Union Building to help build and guide our ship. You will work closely with the General Manager, charting the course and building a crew for events and daily service. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.

What you'll do

• Build a team of hospitality Superheroes!
• Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat
• Support and work alongside the management team to grow a world-class entertainment company with a guest-centric experience including private events and unique curated tavern / bar concepts that challenge the status quo in the industry
• Maintain clear financial reporting and controls for the business unit
• Oversee and manage facilities in a safe and efficient manner
• Maintain rapport with vendors, coordinating and supervising delivery of services
• Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company's culture and core values
• Manage and resolve crew conflicts in a professional manner
• Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
• Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints
• Responsible for maintaining compliance will all local alcohol / beverage and food safety laws applicable

Qualifications