Strategic Accounts Relationship Manager

Trintech is seeking an experienced, executive-customer-focused individual to join our team as Strategic Accounts Relationship Executive. The primary driver for this role is forging executive level relationships within a defined customer base to ensure satisfaction, retention, and growth. As a key member of the Strategic Accounts Solutions Team, you will be responsible for delivering a differentiated experience by serving as a trusted advisor to our strategic customers by maximizing the value of our software, services and Trintech partner network. As part of the Strategic Accounts Solutions Team, this customer-facing role will constantly monitor and work to enhance the overall customer experience. In addition, this position will require working productively to create strong working relationships within Trintech's customer facing teams as well as senior leaders.

PRIMARY RESPONSIBILITIES

• Formally forge and engage in effective relationships across the customer's executive suite, including but not limited to the CFO, CTO / CIO, and COO, serving as the thought partner around financial transformation technology trends and the ongoing evolution of Trintech's product strategy.
• Lead and co-create strategies that deliver a value-added customer experience; executing on Trintech's end-to-end customer journey to establish long-term influence, differentiate our partnership, and clearly result in revenue growth and retention.
• Strategize and plan tactics to leverage in-depth industry expertise and business acumen to drive successful customer outcomes, differentiating Trintech's position as an elite provider of Financial Corporate Performance (FCPM) software.
• Lead a book of 20-25 enterprise customers.

REQUIREMENTS

EDUCATION & EXPERIENCE

Equal Opportunity Employer

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