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Network Operations Center Technician

Network Operations Center Technician

TPA technologiesCary, NC, United States
10 days ago
Job type
  • Full-time
Job description

Only W2

15 / h

Job Title : NOC Technician I

Location : Hybrid – Cary, NC (On-site Tues–Thurs, Remote Mon / Fri)

Schedule : Standard hours 8 AM – 5 PM, with flexibility for alternate shifts as needed

Employment Type : Full-Time

About the Role :

We’re looking for a NOC Technician I to join our Network Operations team in Cary, NC. This team plays a critical role in monitoring and maintaining network infrastructure assets that support both field operations and strategic programs. As the first line of defense, you will provide real-time surveillance, incident response, and escalate alarms to ensure fast and effective issue resolution.

This is a hybrid role requiring on-site presence Tuesday through Thursday , with remote work on Mondays and Fridays .

Key Responsibilities :

  • Monitor network activity and open trouble tickets, performing initial triage and basic break / fix actions
  • Provide end-to-end support and track incidents in the ticketing system
  • Respond to customer inquiries and support service level agreements (SLAs)
  • Communicate and coordinate across internal teams, third-party vendors, and customers
  • Open and manage NOTAMs (Notice to Airmen) for outages affecting lighted towers
  • Escalate unresolved outages or impairments within prescribed timeframes
  • Provide feedback to improve NOC tools, procedures, and documentation

Qualifications :

  • Associate technical degree or equivalent work experience required; Bachelor’s degree preferred
  • 1–3 years of experience in a fast-paced call center or NOC environment strongly preferred
  • Strong communication and interpersonal skills for cross-functional coordination
  • Demonstrated ability to multitask, prioritize, and meet deadlines in a high-volume setting
  • Experience with ticketing systems, remote diagnostics, and troubleshooting tools

    • Ideal Candidate Will Have :

  • Background in a centralized repair or technical support environment
  • Proactive mindset with a sense of urgency and attention to detail
  • Ability to work independently and exercise sound judgment
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    Network Technician • Cary, NC, United States