Coordinator - Communications Center - 40 hrs - Variable Shift - Detroit

Facility / Security / Support Services

Responsible for handling and / or performing the dispatch function. Performs a variety of complex tasks, which include but are not limited to, gathering and inputting data into the Department's computer terminal, controlling / monitoring electronic security systems that include access controls, alarm monitoring, CCTV monitoring / repair / service and Security Incident Report Entry. Responsible for monitoring and logging all aspects of the dispatch function including dispatching and directing Officers and taking routine reports.

1. Daily functions include answering telephones, provides information and / or dispatches security personnel as needed while monitoring CCTV, typing, radio communications and having public contact while exhibiting excellent customer service skills. CCC will also monitor and be responsible for providing confidential input and documentation to supervisory team and / or administration on security personnel's field performance.

2. Performs dispatching duties and / or coordinates other staff in the performance of their duties. The CCC has the authority to assign, as well as the responsibility to direct Officers in their daily activities.

3. Responsible for the monitoring and documentation of performance of all security personnel in the field, relative to their communication responses, how they respond to calls, overall timeliness, professionalism, visibility and public relations demeanor.

4. Monitors CCTV system to insure officers are in designated areas and visible to the public. Monitors / documents and responds to any performance related concerns. Provides input to officer performance, evaluates as it relates to known performance behaviors in the field.

5. Trains and monitors the performance of other staff and maintains necessary documentation for assistance / submittal to Supervisor / Leader for employee performance review.

Education / Experience Required :

• Associate's Degree.
• Must be able to pass a psychological examination.
• Three (3) months experience as a security officer or dispatcher, preferred.
• Ability to type 25 wpm.
• Excellent interpersonal and communication skills required to interact effectively with various internal and external customers.
• Ability to operate computer systems and prepackaged software, preferred.