Global Customer Operations Analyst

Job Title : Global Customer Operations Analyst

Location : Lakeville, MA (Hybrid)

About the Role

We are seeking a proactive and analytical Global Customer Operations Analyst to join our team. In this role, you will be responsible for resolving customer order exceptions, driving operational improvements, and enhancing overall service levels across global customer accounts. This is a great opportunity for someone who enjoys problem-solving, cross-functional collaboration, and optimizing processes in a fast-paced environment.

Key Responsibilities

• Resolve customer order exceptions related to pricing, credit, systems, inventory, and transportation while ensuring the right balance between cost and service.
• Proactively implement process improvements across the customer base to minimize operational exceptions and drive cost savings.
• Analyze data from various sources to identify opportunities for improved service levels or reduced cost-to-serve, and lead cross-functional alignment to execute approved changes.
• Build and maintain strong relationships through periodic meetings with customers and brokers to address issues, share updates, and review performance metrics.
• Manage carryover and deduction balances to meet organizational targets and KPIs.
• Complete assigned tasks and support projects that enhance customer operations and supply chain performance.

Qualifications & Skills