Customer Support & Service Parts Sales Representative

RIX Industries is a technology-focused company specializing in the design, development and manufacturing of gas generation systems, precision compressor solutions, and cryogenic cooling technologies for critical applications in Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets. Founded in 1878, the company is headquartered in Benicia, CA, and operates additional facilities in Sparks, NV.

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Position Summary

The CSS Parts Sales Representative is primarily responsible for the quoting, sale, delivery and invoicing of customer spare parts as well as maintaining all documentation related to this support. This person will also perform any tasks assigned by the Director of Customer Service.

Responsibilities

• Provide customer quotes via phone and email to a variety of product markets.
• Address all customer requests and orders in a timely manner.
• Communicate effectively with clients in e-mail, letters, phone calls, etc.
• Assist customers in identifying part numbers, kits, or assembly numbers from various technical documentation.
• Track and / or expedite all customer sales orders, when required.
• Correspond with the Planning and Supply Chain personnel for the delivery and status of outstanding purchase orders.
• Participate in cross training within CSS Department to ensure expected levels of customer service are maintained during employee absences.
• Ensure export control requirements, when required, are adhered to when shipping parts.
• Maintain and update standard product pricing on all parts quoted.
• Manage discount levels from various inputs and markets, as directed by Business Development
• Attend meetings as required.
• Comply with all company rules and policies.
• Adhere to all safety policies and procedures.
• Perform all other duties in the best interest of the company or as directed by the Supervisor.

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