Premier Services VTC Analyst

工作概要 :

DEPARTMENT DESCRIPTION

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world‑class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross‑company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

TEAM DESCRIPTION

As a Premier Services VTC Analyst , you'll be a key member of the Premier Services Team—a specialized, trusted group known for fast response, grace under pressure, and an obsession with getting it right the first time. This role uniquely combines white‑glove VIP concierge style technology support with deep expertise in modern AV and collaboration ecosystems.

You’ll support VIP and general population of customers with their complete technology needs while specializing in video conferencing, collaboration platforms, and meeting‑room technologies. If you love solving problems that matter at the highest levels of an organization and thrive on variety—from troubleshooting a laptop to optimizing a boardroom AV system—this is where you belong.

WHAT YOU’LL DO

• Provide rapid, priority response to issue reports via ticket, phone, chat, or in‑person, etc —24 / 7 as needed.
• Deliver a seamless, white‑glove experience across devices, offices, and events.
• Acquire, configure, and deploy connected devices and peripherals, i.e., codecs, TVs, desktop and mobile devices, etc.
• Document all work performed in the form of tickets via ITIL tools and processes.
• Collaborate closely with vendors and internal partners.
• Troubleshoot, isolate, and resolve issues to minimize downtime.
• Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.
• Provide expert on‑site meetings and event support—ensuring every presentation, broadcast, and high‑profile call runs flawlessly; trained and capable if acting as A.1, TD, camera operation.
• Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.
• Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.
• Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions.

REQUIRED QUALIFICATIONS & SKILLS

PREFERRED QUALIFICATIONS

Relevant advanced certifications :

EDUCATION

The hiring range for this position in Bristol, CT is $97,500 to $130,700 per year; in Burbank / Santa Monica, CA is $97,500 to $130,700 per year; in Anaheim, CA is $97,500 to $130,700 per year; in Washington, DC is $97,500 to $130,700 per year; in New York, NY is $102,100 to $136,900 per year; and in San Francisco, CA is $106,800 to $143,200 per year based on a 40‑hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and / or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs Link opens in new window. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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