Director of AI Systems

Overview

Director of AI Systems at Klaviyo . The Director of AI Systems will be the catalyst for Klaviyo’s internal AI transformation, building a formal Center of Excellence from the ground up. Reporting to the Director of IT, you will establish the vision, strategy, and governance framework to embed artificial intelligence and intelligent automation across our global operations. This pioneering role moves beyond experimentation to deployment at scale. Your mission is to drive measurable operational leverage, democratize AI capabilities securely, and fundamentally enhance how Klaviyo operates as it scales.

What You’ll Do

• Build the AI Center of Excellence : Develop, evangelize, and own the strategic roadmap for AI and automation. Create a centralized function that provides expertise, governance, and tools to the entire organization.
• Drive High-Value Use Cases : Partner with senior leaders across the business to identify and execute a portfolio of high-ROI AI initiatives, focusing on AIOps, generative AI for productivity (e.g., knowledge management, content creation), and hyperautomation for back-office processes.
• Architect the AI Platform & Governance : Lead the end-to-end selection and implementation of AI platforms. Design and implement a robust governance framework covering data usage, model validation, security, and responsible AI principles.
• Quantify and Communicate Business Value : Define a rigorous set of KPIs to measure the business impact, ROI, and adoption of all AI initiatives. Create a clear narrative around value creation for executive stakeholders.
• Manage the AI Investment Portfolio : Own the \"buy vs. build\" analysis for AI tooling and manage the portfolio of AI investments to ensure alignment with business priorities and financial objectives.
• Serve as Klaviyo’s central subject matter expert on applied AI. Demystify the technology and inspire the organization by showcasing the art of the possible.

Who You Are

Required Qualifications

Preferred Qualifications

Legal Notices

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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Massachusetts Applicants

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Compensation

The base pay range for US locations is $176,000—$264,000 USD. In addition to base salary, total compensation may include participation in the company’s annual cash bonus plan, variable compensation (OTE for sales and customer success roles), equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. The final offer is determined by factors including skills, experience, education, and work location. Please visit Klaviyo Rewards to learn about our Total Rewards package. Your recruiter can provide more details about the specific salary / OTE range for your preferred location during the hiring process.

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