Business Development Manager - Strategic Accounts

Purpose of Role

The Business Development Manager - Key Accounts (BDM) is responsible for cultivating relationships, managing expectations and enabling sales growth of Tait's Tait Americas (TAM) large scale Key Accounts as assigned. The BDM is responsible for understanding assigned Key Account needs, educating Key Account customers on Tait products, developing account strategies, managing sales targets and forecasts, and facilitating training. This role reports to the Director of Business Development.

Scope of the Role

• Leverage LMR Utility and Public Safety experience and expertise to provide Business development leadership to key core accounts utilizing Tait DMR or P25 systems.
• Develop and foster key contacts within Tait's key customer accounts as assigned, working with technical, procurement and management staff to facilitate future orders.
• Establish a "trusted-advisor" consultative role within assigned accounts offering assistance in understanding current and future requirements.
• Leverage relationships to help Tait influence customer's sole source procurement process when possible.
• Coordinate and facilitate on-site education sessions on current and future Tait products, including technical resources as required.
• Work with internal logistics and manufacturing teams to forecast, plan and deliver on product commitments.
• Communicate strategic plans with TAM management focused on increasing Tait product adoption within key accounts.
• Identify competitive differentiators for Tait P25 and DMR products based on your experience, and leverage those in the development of new opportunities within assigned key accounts.
• Assist in the development of customer requirements by providing strategic input prior to and during requirement development phase. Help Tait identify value add alignment and value propositions to help qualify product fit.
• Help assigned key accounts validate their decision and be prepared for competitive response / positioning.
• Suggest new product features / capabilities to Product Management team meet target verticals needs.
• Support for conferences / events as assigned or as determined to be beneficial.
• Achieves or exceeds assigned objectives as assigned.
• Achieves or exceeds assigned sales quota.
• Assists with obtaining case studies or assigned key account customer testimonials to improve Tait's market brand and reputation.
• Coordinates the involvement of company personnel, including marketing, system engineers, Services Development Managers, and operations management resources in order to meet performance objectives and exceed customer expectations.
• Address technical questions and identifies system sales engineering resource support requirements to resolve customer issues.
• Understands the competitive landscape and is able to articulate the value proposition for the Tait product portfolio as a preference.
• Maintains high customer satisfaction ratings per Tait company standards.
• Manages potential conflict using excellent diplomacy and communication skills both, internally and externally while following professional rules of engagement with the utmost integrity.

Performance Measurements

Specific Expertise

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