Senior Operations Manager - 2nd Shift

In this role, you will serve as an integral member of the Operations Team. You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities associated with overall operational performance in Transdev Alternative Services. This includes KPIs, SLAs, strategic account management, and startups / shutdowns of locations. In addition, this individual is responsible for any activity associated with improving operational performance, optimization, and operating procedure updates. Lead transformation initiatives of the AV organization, utilizing performance improvement concepts and development tools, providing inception-to-measurement of structure, education, and processes. This role is responsible for comprehending ideal process flows, identifying, recommending and leading the problem-solving initiatives for improving, strengthening and sustaining the operations division.

Holidays : 6 days

Other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Regional Management of Operational sites to include International areas and multiple geographies / locations.

Directs Leadership and management in developing a culture where safety, inclusion, and ongoing employee interaction are valued and evident in all activities.

Curate and present daily, weekly, and monthly business reports and present them to client leaders and executives within Transdev.

Lead role implementing programs for the Operations division of Transdev's North America

Develop and deploy essential process improvement techniques and tools, manage performance improvement process in a direct role

Develop and deploy needed metrics to coordinate with existing operational performance KPIs by inserting lean metrics to demonstrate the business value and measure total productivity gains, including reducing absenteeism, turnover, and extended benefits

In collaboration with Human Resources, be the Subject Matter Expert on associated training and incentive programs to support lean initiatives

Bachelor's degree or equivalent experience in Business Administration, Logistics, Transportation, and or related field preferred.

~5 or more years of relevant management and leadership experience required.

~ Basic working knowledge of laws, ordinances and regulations pertaining to motor vehicle operations.

Remain flexible and agile for changing business needs and / or projects.

Working knowledge and proficiency with Microsoft Office and / or GSuite programs and the ability to manage and manipulate data in spreadsheets.

Must be on call and responsive for 24 / 7 operations.

Exposure to inclement weather high‐risk operating environments such as highways etc., The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Travel 50% of the time.

Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.