Scheduling Analyst

A company is looking for an Analyst 2, Resource Planning. Key Responsibilities Manage scheduling based on forecasts, ensuring optimal efficiency across channels Enforce schedule compliance and analyze call center performance reports Forecast staffing needs and collaborate on operational decisions to improve productivity Required Qualifications Bachelor's Degree preferred or equivalent experience 2-5 years of relevant work experience in workforce management Technical aptitude in workforce management tools, such as Alvaria / Aspect Advanced Excel skills required Experience with scheduling-based work is essential