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Network Engineer

Network Engineer

Ruijie ReyeeCity of Industry, CA, United States
19 days ago
Job type
  • Full-time
Job description

As Network Engineer, you will provide technical support to customers and partners, focused on pre-sales test support, partner training and project implementation, meanwhile you also need to be responsible for service delivery quality in coverage territory.

To be successful in this role, a motivated self-starter and self-learner is preferred, possess strong customer service and technical problem solving skills.

Job Responsibilities :

  • Provide back-end technical support and assistance to system integrators, distributors, and channel partners;
  • Establish and continuously improve the service process system, including technical support and RMA procedures, while ensuring the quality of service delivery;
  • Organize and manage regular after-sales technical training sessions (including certification programs) and technical seminars to enhance the technical capabilities of partners and resellers;
  • Respond promptly to support requests from channel partners and end customers, ensuring timely and effective resolution;
  • Conduct POC testing and functionality validation for new products.

Requirements :

  • Minimum of 3 years of experience in sales support or enterprise networking product maintenance (from any major vendor), preferably with experience working for a system integrator or distributor;
  • Strong sense of responsibility and ability to coordinate and integrate resources effectively;
  • Proficient in both spoken and written English; Mandarin proficiency is a plus;
  • Solid technical skills in switches, routers, wireless LANs, and network orchestration / integration;
  • Possession of any of the following certifications is preferred : CCNP / CCIE, ASE / Master ASE, Aruba Certified Mobility Professional, HCNP / HCIE, JNCIP / JNCIE;
  • Excellent interpersonal and communication skills, with the ability to collaborate with stakeholders at all levels.
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    Network Engineer • City of Industry, CA, United States