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On Site Tech Engineer
On Site Tech EngineerMy It Crew • Monroe, NY, US
On Site Tech Engineer

On Site Tech Engineer

My It Crew • Monroe, NY, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $55k-$75k

Ready to Escape the IT Grind? Come Build Something Greater withMy IT Crew.

AtMy IT Crew, we believe every team member deserves a voice. Since 2016,wevebeen a leader in the Managed Service Provider(MSP) space by doing thingsdifferentlyempoweringour people, embracing innovation, and delivering exceptional service.

Our customer satisfaction rating? A consistent 97%.

Our tech stack? Always evolvingbecause wedontjust keepup,we stay ahead.

Our culture? Transparent, collaborative, and driven by growth.

Ifyou'retired of being just another cog in thewheel, andwant to be part of a team where your input matters and your development matters more, youmightvejust found your new home.

Position : On Site Tech Engineer

Location : Monroe, NY

Department : Service Delivery

Weregrowing and looking for a On Site Tech Engineerwhosnot only technically sound, but also thrives in building relationships, solving problems, and being the trusted face of My IT Crew onsite.

WhatYoullDo :

  • Serve as the primary technical resource, stationed directly at the clients location.
  • Provide day-to-day IT support, troubleshooting, and issue resolution for hardware, software, and network systems.
  • Collaborate with the clients staff to understand and address their technical needs in real time.
  • Perform installations, upgrades, and maintenance of IT systems as required.
  • Escalate complex technical issues to the internal support team when needed.
  • Ensure client satisfaction by delivering timely, professional, and efficient support.
  • Document support activities, solutions, and client feedback.
  • Act as a liaison between the client and the company, ensuring smooth communication and service delivery.

What You Bring :

  • 3+ years of Windows-based IT support experience
  • One or more of the following certifications :
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Modern Desktop
  • Microsoft 365 Administrator
  • Proven experience in IT support, systems administration, or a similar technical role.
  • Strong troubleshooting skills across hardware, software, and networking.
  • Excellent communication and interpersonal skills to work effectively with clients onsite.
  • Ability to manage time and prioritize tasks in a dynamic environment.
  • Familiarity with ticketing systems, documentation practices, and IT service management tools.
  • A proactive, problem-solving mindset with attention to detail.
  • Flexibility to adapt to client needs and handle both routine and urgent issues.

    • WhyYoullLove It Here :

  • Useful, living documentation at your fingertips
  • A team that listensand learns from each other
  • Weekly collaborative trainings, not boring lectures
  • New tools, new tech, and no gatekeeping
  • A company that rewards initiative and values growthboth personal and professional

    • Soundlikeyou?

    Letstalk.

    My IT Crewisntjust a place to workitsa place to grow, contribute, and thrive.Come bepart of a teamthatsredefining what IT support can be.

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    Engineer On Site • Monroe, NY, US