Intern, Electronic Banking, South Bend, IN (Summer 2026)

Intern, Electronic Banking, South Bend, IN (Summer 2026)

The Electronic Banking Intern will support the Bank's digital strategy by conducting primary and secondary research on Gen Z client behaviors, preferences, and expectations. This intern will analyze how younger clients (and potentially more importantly those that are not yet clients) interact with digital banking tools, identify usability and communication gaps, and present actionable recommendations that support future design and engagement improvements.

In addition to their individual project work, the intern will gain direct exposure to the core disciplines within Electronic Banking, including Support Operations, Harvester Optimization, Reporting and Analytics, and Enterprise Projects. This rotational experience will provide a holistic understanding of how digital banking functions as an integrated operation serving both clients and internal partners.

Essential requirements include conducting qualitative and quantitative research on digital banking experiences among Gen Z users, benchmarking other community banks and fintechs to identify best practices for mobile and online banking engagement, summarizing findings and presenting actionable recommendations to the Electronic Banking leadership and Marketing teams, regular and predictable attendance, and responsible for the completion of all compliance training related to the position.

Internship basics include a 10-to-12-week summer duration desired, flexible start and end dates, a 40-hour anticipated work week, Monday through Friday, on-site in South Bend, IN, a paid opportunity, and program activities such as orientation kick-off and networking opportunities with other Interns, Colleagues, and Senior Management.

Intern program activities include orientation kickoff, networking opportunities to connect with other Interns, Colleagues, and Senior Management, exposure to digital banking operations, reporting, and client experience initiatives, hands-on Gen Z research project, and a capstone presentation of recommendations to the Electronic Banking leadership team.

Experience / skills required include a high school diploma / GED, pursuing a bachelor's degree in Business, Marketing, Data Analytics, Management Information Systems, or related field, interest in banking, digital user experience, financial technology, or customer behavior research, experience or coursework in survey design, data visualization, or UX research preferred, strong communication and storytelling skills, ability to translate data into actionable insights, proficiency in MS Office software (Excel, Word), good organizational skills, analytical and problem-solving skills with attention to detail, ability to prioritize workload and manage multiple competing tasks and demands, ability to meet deadlines, and good written and verbal communication skills.

Physical demands include sitting, standing, and walking; using hands and fingers to operate keyboard and other office equipment; reaching with hands and arms; talking or hearing; stooping or kneeling; and occasionally lifting and / or moving up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions.