Executive Director (HRECC)

Executive Director for Harrisonburg-Rockingham Emergency Communications Center

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) is seeking a dynamic and proven executive to serve as the next Executive Director of this vital public safety agency. The Executive Director has the opportunity to work in a regional organization known for its excellent management, responsive governmental services, and strong community support. Serving a financially and politically stable region that is fast-growing and increasingly diverse, this critical position helps continue the City's and County's reputation for highly responsive and essential emergency communication services for all its residents and businesses.

The Executive Director provides strategic direction to an integrated team of professionals, ensuring efficient and effective operations by performing difficult professional work in managing the HRECC. A core responsibility is leading the complex operations, including overseeing the system communication design, procurement, integration, implementation, and continuous operation of state-of-the-art communications center equipment. This innovative leader is tasked with maintaining the strict operational readiness of the Center's telecommunications and radio infrastructure, analyzing operational procedures, and establishing essential protocols in conjunction with various service providers.

The Director manages all high-level administrative functions and operational policies for the Center, ensuring goals are met under the direction of the HRECC Administrative Board. This executive leader authorizes and approves the hiring, assignment, and evaluation of all department employees. Furthermore, the Director is central to the fiscal health of the Center, preparing and submitting the annual operational plan to include budget oversight and program goals, controlling budgeted expenses, and performing overall supervision for special projects related to Center operations. This role demands strict adherence to ensuring the physical and cybersecurity of the Center and maintaining conformance with established state, county, and city standards, regulations, and policies.

The Director maintains essential, active liaison relationships with all participating localities, law enforcement, and emergency service providers, as well as other key state and local agencies relative to the efficient operation of the HRECC. This responsibility also extends to maintaining appropriate contacts with the public and media regarding the use of the emergency communications system, including making formal presentations and responding to complaints as necessary. This results-oriented leader works effectively as a member of the greater Leadership Team, assisting in the planning, execution, and evaluation of organization-wide strategies that achieve the vision and goals set by both City Council and the County Board of Supervisors. The Executive Director prepares periodic, essential reports for the City Manager, County Administrator, City Council, and County Board of Supervisors.

Priorities

• Build a Resilient and Supportive Culture. Implement management practices that foster positivity, collaboration, and a safe work environment.
• Lead Sustainable Workforce Stabilization. Strategically execute recruitment, retention, and professional development to successfully move to sustainable, approved in-house staffing levels.
• Address Middle Management Vacancies. Implement a professional development program to elevate leadership skills and successfully fill all open shift supervisor positions.
• Optimize Emergency Communications Training. Oversee the full deployment of the revamped training model to efficiently train and release new Emergency Communications Officers.
• Guide and Complete Core Technology Modernization. Provide executive direction for the Tyler AWS Gov Cloud Migration and subsequent Tyler CAD System enhancements, ensuring the organization maximizes new features, security, and scalability.
• Ensure Data System Modernization and Security. Protect the Center from threats while strategically managing the massive transition to a modernized, cloud-based CAD Data Management System (DMS).
• Initiate Collaborative Strategic Planning. Lead the development of a comprehensive Strategic Plan with active participation from the Advisory Board to align all operational, human capital, and technological objectives.

The successful candidate will be an approachable, highly skilled executive whose leadership is defined by deep integrity, competence, and a collaborative vision. This dynamic executive possesses a high level of emotional intelligence and utilizes humility and authenticity to navigate the complex organizational landscape. The successful candidate will have a comprehensive understanding of public safety systems, utilizing their exceptional leadership skills to proactively communicate and steer the Center through challenging City and County political landscapes. This executive is uniquely skilled at cultivating an empowering organizational culture, proactively fostering a highly supportive and safe environment built on mutual trust, transparency, and fairness for all personnel.

The successful candidate possesses strong management and coaching skills, with the ability to leverage the expertise of highly competent technical leaders already within the Center to achieve maximum operational efficiency. The ideal executive will champion employee commitment, hold staff accountable with fairness, and advocate aggressively for necessary improvements in facilities, wellness, and the overall work environment. Crucially, the successful candidate is fully committed to ensuring the emotional and physical safety of the entire workforce and will prioritize innovative recruitment and retention strategies. The successful candidate will serve as the principal liaison and internal consultant to City and County leaders concerning emergency communications best practices, program effectiveness, and future organizational needs. This politically astute executive must maintain productive working relationships with all officials, employees, and the general public, proactively addressing workplace challenges, and utilizing strong mediation skills when courageous leadership is required.

As the chief executive, the successful candidate is tasked with the comprehensive oversight of the Center's operational performance and legislative governance. The successful candidate is expected to ensure mission continuity through the thorough knowledge of emergency management systems, telecommunications equipment, and all governing Federal and State regulations. This includes preparing comprehensive operational plans, budgets, and essential periodic reports for both the Administrative and Advisory Boards, as well as the City and County leadership. Furthermore, the successful candidate must function as a technological futurist, guiding the migration of critical infrastructure, including NextGen 911 systems and cloud-based CAD implementation. The ideal executive will maintain connection with national best practices to strategically integrate emerging technologies, such as artificial intelligence (AI), positioning the HRECC for operational excellence over the next two decades.

Minimum requirements include any combination of education and experience equivalent to a bachelor's degree with coursework in emergency management, public safety, business, public administration, or a closely related field, and considerable professional experience managing complex, high-stakes operations. Preference will be given to candidates with experience in a multi-jurisdictional public safety communications center that serves police, fire, and EMS functions. Proven executive leadership from highly regulated operational environments, such as military command or large-scale private call center management, will be considered an equivalent qualification in lieu of specific 911 dispatch experience.

Must possess, or be able to obtain upon hire, a valid Virginia Driver's License. Given the 24 / 7 nature of emergency services, the Executive Director must be available for after-hours response (including nights, weekends, and holidays), as needed, outside of the position's normal workweek schedule. Furthermore, the ability to obtain and maintain Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) certifications is required.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The HRECC may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) serves as the singular, critical command link, providing essential 24-hour emergency communications services across the City of Harrisonburg and Rockingham County, including all jurisdictions within county lines. The organization stands ready to provide swift and effective assistance, committed to connecting individuals with the appropriate public safety and emergency services at a moment's notice. The Center is dedicated to ensuring the safety and well-being of all citizens, public safety providers, and visitors in the area, a core priority achieved through decisive action and unwavering preparedness.

The HRECC operates under the governance of an Administrative Board, which includes the City of Harrisonburg's City Manager and Rockingham County's County Administrator, with the Director of the HRECC reporting directly to this board.

The HRECC Advisory Board, a crucial part of the governance structure, is composed of the City of Harrisonburg Chief of Police, Rockingham County Sheriff, City of Harrisonburg Fire Chief, Rockingham County Fire Chief, President of the Emergency Services Association of Officers, and James Madison University Chief of Police. This board plays a pivotal role in providing guidance on the Center's operational policies and practices.

To provide the right help, to the right place, in the right way, every time.

We SHOW-UP and stand together as one team, the infinite critical link that bridges distress to safety.

The HRECC team consistently achieves operational excellence, a feat possible through the sophisticated integration of advanced technology. In 2024, the highly trained team handled over 157,000 calls and processed more than 234,000 service requests (CFS), accurately reflecting the region's sustained population growth and increasing complexity. Despite this workload, the Center far outperforms the national standard for 911 answer time : HRECC answered 94.83% of all calls within 10 seconds and 99.66% within 20 seconds. This commitment to immediate, data-driven response ensures that when an individual reaches out, professional help is already mobilized.

We believe that every interaction is an opportunity to make a difference. We are driven by our conviction that everyone deserves safety and security and that every life has value.