ServiceNow Technical Consultant

Job Description

Job Description

Salary :

Beyond20 is seeking an experienced ServiceNow Technical Consultant to join our growing training and consulting practice. This position will report to the Chief Architect but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance.

The qualified candidate will have extensive experience configuring and deploying ServiceNow ITSM and at least one or more additional products within the ServiceNow platform. Experience working within an Agile environment is a plus. ServiceNow certifications are highly desirable.

The position will be fully remote (within the US) but may require some travel (

The ServiceNow Technical Consultant will interface with customers and other members of the Beyond20 team to transform customer requirements into fully functional solutions based on the ServiceNow platform. This includes implementing ServiceNow for new customers, configuring current deployments that may vary across all ServiceNow workflows and product lines. When necessary, creating customized workflows for processes and procedures, Tailoring user interfaces, and creating value with existing customer data sources and tools.

Essential Duties and Responsibilities :

• Configure and develop customer solutions on the ServiceNow platform
• Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer.
• Conduct training for customers on the use of software tools
• Collaborating with and mentoring Beyond20 peers and teammates

Other duties may include :

Writing blog postings, knowledge articles, and white papers

Preferred Qualifications :