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Guest Service Agent
Guest Service AgentStepStone Hospitality • North Augusta, South Carolina, USA
Guest Service Agent

Guest Service Agent

StepStone Hospitality • North Augusta, South Carolina, USA
1 day ago
Job type
  • Full-time
Job description
  • Register and assign rooms to guests.
  • Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • Sort and track incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
  • Keep record of room availability and rate.
  • Compute bill collect payment and make change for guests.
  • Make confirm and cancel reservations via all communication avenues.
  • Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
  • Make reservation transportation or entertainment reservations for guest.
  • Deposit guest valuables in hotel safe deposit box.
  • Ability to accurately use various office software.
  • Have a full working knowledge and expertise of each shift including night audit.
  • Requirements

    • Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
    • Ability to accurately report information.
    • Ability to assist with various office tasks as needed.
    • Ability to scrupulously follow all StepStone and hotel policies and procedures.
    • Attend required meetings.
    • Must have a comprehensive knowledge of all hotel departments and functions.
    • Must have good mathematical and computer skills.
    • High school education required. Relevant training and experience and additional education preferred.
    • CPR and first aid training preferred.
    • Additional language ability preferred.
    • Salary Description

      $15

      Required Experience :

      Unclear Seniority

      Key Skills

      Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

      Employment Type : Full Time

      Experience : years

      Vacancy : 1

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    Guest Service Agent • North Augusta, South Carolina, USA

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