Emergency Roadside Responder

A company is looking for a Remote Emergency Roadside Telephone Responder.

Key Responsibilities

Answer high volume incoming calls from AAA Members in need of Roadside Assistance, providing exceptional customer service

Accurately input Member information and use online mapping tools to determine breakdown locations

Identify special handling situations and provide clear information regarding service and costs to Members

Required Qualifications, Training, and Education

High School Diploma or equivalent

One year of customer service experience, preferably in a call center

Stable, high-speed, hard-wired internet connection required

Successful completion of a three-week virtual training class

Ability to work weekends, overtime, and / or holidays as needed