Talent.com
Retail Customer Service Associate Full Time
Retail Customer Service Associate Full TimeBJ's Wholesale Club • Howell, NJ, US
Retail Customer Service Associate Full Time

Retail Customer Service Associate Full Time

BJ's Wholesale Club • Howell, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Merchandise Protection Team Member

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

  • BJ's pays weekly
  • Eligible for free BJ's Inner Circle and Supplemental membership(s)
  • Generous time off programs to support busy lifestyles
  • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
  • Benefit plans for your changing needs
  • Three medical plans
  • , Health Savings Account (HSA), two dental plans, vision plan, flexible spending
  • 401(k) plan with company match (must be at least 18 years old)
  • eligibility requirements vary by position
  • medical plans vary by location

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Team Members :

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
  • We strive for flawless execution and hold ourselves accountable.
  • Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.
  • Members :

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean
  • Club Standards : Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily
  • Clean and organized, inside, and out
  • Know Your Business :

  • Understand how to access and read production and / or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.
  • Major Tasks, Responsibilities, and Key Accountabilities :

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
  • Reviews and maintains the AP Alert Binder according to AP standards.
  • Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation.
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
  • Monitor member and visitor traffic entering and exiting the club
  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintains high standards of safety for members and team members.
  • Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Processes empty water jug return vouchers to members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.
  • Qualifications :

  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.
  • Environmental Job Conditions :

  • All the time is spent standing and moving about on hard surfaces.
  • Will at times require bending, pulling, reaching, stooping and climbing ladders / step stools.
  • May require occasional lifting up to 30 lbs.
  • Exposure to both indoor and outdoor temperatures.
  • In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $16.75-$20.10.

    Create a job alert for this search

    Retail Customer Service • Howell, NJ, US

    Related jobs
    Customer Service Associate

    Customer Service Associate

    NY Staffing • Parlin, NJ, US
    Full-time
    Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show more
    Last updated: 5 days ago • Promoted
    Retail Sales Associate Part Time

    Retail Sales Associate Part Time

    New Jersey Staffing • Matawan, NJ, US
    Full-time +1
    AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked invent...Show more
    Last updated: 10 hours ago • Promoted • New!
    Retail Sales Associate Part Time

    Retail Sales Associate Part Time

    Tailored Brands • Holmdel, NJ, US
    Part-time
    Sales Opportunity At Tailored Brands.Sales Opportunity At Tailored Brands.Show more
    Last updated: 30+ days ago • Promoted
    Service Team

    Service Team

    Panda Restaurant Group • Jackson, NJ, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Wireless Retail Sales Associate - W1921

    Wireless Retail Sales Associate - W1921

    USA Jobs • Manahawkin, NJ, US
    Full-time
    Ready to unlock unlimited earning potential? You will have unlimited earning potential with $17 / hour base pay and uncapped commission! Employees earn $21 / hour just hitting minimum expectations and ...Show more
    Last updated: 10 hours ago • Promoted • New!
    Customer Service Associate

    Customer Service Associate

    Wawa • Freehold, NJ, US
    Full-time
    As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed t...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Part Time

    Retail Sales Part Time

    Lowe's • Manchester Township, NJ, US
    Part-time
    As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family Dollar • Somerset, NJ, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate - Part-time

    Retail Sales Associate - Part-time

    Scouting America • Morganville, NJ, US
    Part-time
    Quick Apply
    Scouting America has an outstanding opportunity for a motivated part-time Sales Associate in a fast-paced, results-oriented environment. This position contributes to the successful daily operation o...Show more
    Last updated: 30+ days ago
    General Merchandise Team Associate

    General Merchandise Team Associate

    Walmart • Tuckerton, NJ, US
    Full-time +1
    General Merchandise Team Associate.Rt 9 South Little Egg Harbor, NJ 08087-4031.Shift may start between 8 : 00am - 4 : 00pm. General merchandise associates greet customers on the salesfloor, offer them a...Show more
    Last updated: 1 day ago • Promoted