Participant Advocate

A company is looking for a Customer Service Representative. Key Responsibilities Support customer questions through phone, email, and other service delivery methods Complete 80-100 transactions per day with empathy and compassion Educate participants about their IRS regulated benefits Required Qualifications 1 year of customer service experience Must have a great phone personality and genuinely enjoy helping people Able to communicate IRS benefits in layman's terms Must be able to multi-task and manage administrative tasks alongside phone calls Consistent attendance is crucial and will be monitored