Inside Sales Assistant

Inside Sales Associate – Support Role

The Inside Sales Associate plays a key supporting role within Swan Analytical USA’s sales organization. This position is designed to assist Regional and District Sales Managers by handling administrative tasks, managing inbound inquiries, maintaining CRM data accuracy, and ensuring smooth follow-up processes. By providing these essential support functions, the Inside Sales Associate helps the sales team stay focused on advancing opportunities and closing business. The role also supports the Inside Sales Manager with KPI tracking and reporting.

Responsibilities

Lead Support & Nurturing

• Monitor inbound leads and inquiries, ensuring timely responses and routing to the appropriate Sales Manager.
• Maintain lead records in CRM, ensuring all data is current and accurate.
• Assist with scheduling introductory meetings or demos on behalf of Sales Managers.
• Provide follow-up support by sending requested product information and materials.

Pipeline & Opportunity Support

Customer Engagement & Inquiry Handling

Collaboration & KPI Assistance