Customer Service Representative

SUMMARY :

The Customer Service Representative (CSR) is responsible for coordinating all aspects of customer orders between customers, sales representatives, and production teams. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment. The CSR ensures timely and accurate order processing, provides exceptional customer service, and facilitates smooth workflow from order initiation to delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following :

• Serve as the primary point of contact for customers and sales representatives regarding job specifications, order status, and pricing.
• Receive and review incoming orders and customer-supplied materials for completeness and accuracy.
• Verify job details against estimates and obtain approvals for any changes.
• Coordinate order scheduling and production with internal departments and outside vendors as needed.
• Maintain ongoing communication with customers throughout production to provide updates, resolve issues, and ensure satisfaction.
• Initiate computerized order entry and maintain accurate job records, including logs of incoming orders and delivery priorities.
• Answer customer inquiries via phone, email, and in person regarding quotes, artwork approvals, and production timelines.
• Work closely with the design team to coordinate artwork production and handle revision requests.
• Monitor job progress and expedite orders to meet customer deadlines.
• Prepare packing slips, shipping documentation, and provide invoicing information to Accounts Receivable.
• Attend company meetings and perform other duties as assigned.

QUALIFICATIONS

EDUCATION and / or EXPERIENCE

SKILLS and ABILITIES

PHYSICAL DEMANDS

WORK ENVIRONMENT