ALLO Residential Customer Experience Specialist I

Gig Opportunity

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.

Responsibilities :

• Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
• Complete change of service requests (open service orders and make changes to accounts).
• Receive and initiate calls from / to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
• Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren't shy about having a real conversation.
• Provide an excellent customer experience!

Colorado Residents : typical pay range for this role will be from $17 to $20 per hour depending on experience.

Education :

Experience :

Skills / Knowledge / Abilities :

Requirements :

People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO :

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.