Front of House Manager

The Bar / Café Operations Manager manages the day-to-day operations of Bar Heretic’s bakery / café and wine bar. The Manager oversees all front-of-house café and bar staff including baristas, cashiers, servers, bartenders and food runners.

• Manages the team of 8-12 employees : hires; schedules and approves vacation; submits payroll; provides feedback and motivation; trains on products, ingredients and processes; handles terminations
• Helps develop and document training programs for all FOH team members, and uses these programs in all team training
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Collaborates closely with the Kitchen Operations Manager to manage staff, including assisting with pre-service tastings and trainings to FOH staff to ensure they understand menu items, such as tasting notes, pairing suggestions, allergens, etc
• Manages point-of-sale system back end and trains staff on best practices for POS use
• Updates beverage and food menus for wine bar as needed and ensures all menus are accurate and printed for service
• Maintains accurate and up-to-date bakery / cafe signage
• Orders and monitors inventory of all ingredients and products for the FOH operations of the café and wine bar
• Reviews financial information such as sales / costs and monitors budget to ensure efficient operation and spending within the specified budget; works to correct any deviations from the budget
• Inspects bar, dining area and storage spaces to maintain a clean and sanitary environment according to Department of Health standards
• Ensures all equipment is correctly cleaned and maintained, promptly elevates any equipment issues for service / resolution
• Documents, investigates, elevates and resolves employee and guest incidents
• Performs other duties as required or assigned

QUALIFICATIONS

JOB REQUIREMENTS

BENEFITS AND PERKS