Senior Endpoint Management Specialist - ITS

Category : : Professional

Subscribe : :

Department : : Information Technology Services - 02007

Locations : : Albany, NY

Posted : : Sep 10, 2025

Closes : : Open Until Filled

Type : : Full-time

Ref. No. : : WF240297r

Position ID : : 192683

About University at Albany :

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description :

Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty / staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation.

The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards.

The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems.

Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams.

Primary Responsibilities :

• Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.)
• Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures.
• Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools.
• Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols.
• Asset inventory maintenance, cyclical planning, budgeting, and related projects
• Develop and maintain a strong understanding of how the inventory data structure, operational processes to add / remove / update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets.
• Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve.
• Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes.
• Endpoints service standards, efficient operations and consistent user experiences
• Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements.
• Determine and document the standard workstation and printer models and configurations for various use cases including fac / staff, classrooms, conference rooms, research labs; refresh standards, as needed.
• Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University.
• Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve.
• Determine and document operating system versions used for deployments; determine and manage upgrade cycles.
• Provide day-to-day operational oversight of operations and service offerings
• Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed.
• Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations.
• Other reasonable duties as assigned.
• Project Management
• Serve as Project Manager on D&MC projects.
• Actively participate, as needed, in ITS projects related to your service(s).

Functional and Supervisory Relationships :

Job Requirements :

Requirements :

Minimum Qualifications :

Preferred Qualifications :

Working Environment :

Additional Information :

Professional Rank and Salary Grade : Senior Programmer / Analyst, SL-4, $85,000-$95,000

Special Note : Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts : disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http : / / police.albany.edu / ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO / AA / IRCA / ADA EMPLOYER

Please apply online via http : / / albany.interviewexchange.com / candapply.jsp?JOBID=192683

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A review of applications will start on October 9, 2025 and the search will remain open until the position is filled.