Customer Service Representative - State Farm Agent Team Member

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

CUSTOMER SERVICE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Nanette McClelland-Miller - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will provide exceptional customer service to our policyholders by answering questions and assisting with requests. You’ll be responsible for resolving billing issues, submitting changes on policies, and making policy recommendations. You will also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and service-minded candidates.

RESPONSIBILITIES :

• Build personalized relationships with clients.
• Answer incoming calls, texts, and emails.
• Keep a professional appearance and friendly attitude.
• Pivot to other lines of insurance by recommending available products.
• Ask for referrals and reviews.
• Conduct policy reviews.
• Note every communication with clients in ECRM.
• Directing clients to a sales representative when a policy needs to be initiated.

QUALIFICATIONS :

• Have your Property and Casualty state insurance license.
• Obtain an agreement with State Farm within the first two weeks of employment by completing all State Farm training.
• If not already licensed with Life and Health, initiate process within 60 days.
• Prior insurance experience is preferred but not required.
COMPANY VALUES :
• Respect
• Integrity
• Reliability
• Pride
• Caring

BENEFITS :

• Simple IRA with company match
• Salary plus commission / bonus
• Health benefits
• Paid time off (vacation and personal / sick days)
• Valuable experience
• Growth potential / Opportunity for advancement within my agency