Dispatcher

Job Description

JOB SUMMARY

Dispatches delivery drivers and provides driver and customer support. Arranges schedules for workers, equipment, and / or service vehicles for the conveyance of materials and products. Maintain communications with all interested parties throughout the delivery process to ensure and facilitate the best possible product delivery and service. Update information and systems as required.

This job must be carried out in compliance with all Sysco Corporation Business Conduct and Ethics Standards, policies, and procedures as well as all Federal, State, and Local laws, including the Sarbanes-Oxley (SOX) Act of 2002.

RESPONSIBILITIES

• Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal promptly.
• Completes Absentee and Tardy Forms.
• Makes necessary data input into E-Time and Achievement Based Compensation (ABC) pay systems.
• Provides driver and customer support via incoming phone calls to the transportation department.
• Maintains Tripmaster records, driver daily record of status records (Department of Transporation (DOT) Logs), and driver Manifest records.
• Designates vehicles according to factors, such as length and purpose of the trip, freight, passenger requirements, preference of the user, or other factors.
• May makes route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return.
• Direct activities of drivers, using two-way radio or other communication and investigate overdue vehicles.
• Possibly confer with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise.
• Retain a record of mileage, fuel used, repairs made, and other expenses. May also coordinate the issue of equipment to drivers, such as hand trucks, dollies, and blankets.
• Other projects and responsibilities, as assigned.

QUALIFICATIONS

Education

Experience

Certificates, Licenses, and Registrations

Professional Skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

NOTICE : The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.