Customer Support Specialist

Please apply directly on LinkedIn for your application to be reviewed

About Aloha

We've been featured on the INC 5000 for SIX consecutive years (2020-2025) and we're chasing #7 this year!

At Aloha, we're revolutionizing how healthcare practices engage with their patients using AI. Our platform transforms outdated workflows into seamless, personalized, and efficient experiences, freeing up providers to do what they do best : care for patients. Check out our products HERE

We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? CLICK HERE to Meet our Team!

Starting Pay : $25 / hour with performance-based increases up to $34 / hour

Please note this is an on-site position in our McKinney office Monday-Friday

CLICK HERE to Meet our Team!

Responsibilities & Requirements :

As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound / outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.

Requirements :

• You're a complex problem solver / outside-the-box thinker, especially with tech!
• MUST Previous Customer Support experience in a ticketing setting (inbound calls, emails, chats).
• CRM experience such as Salesforce or Hubspot
• You love talking to people and are comfortable / personable on the phone
• You can be self-sufficient but you're also a team player
• You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
• You love feedback and you're always looking to reach new heights
• You're driven and the opportunity to grow outside your comfort zone excites you!

Good to have, but not required

Why Aloha?

Why this may not be the place for you :

Do you have what it takes? Apply now!

If you REALLY want to stand out, message Adam on LinkedIn 3 reasons why you'd be a good fit. Ne sure to include your customer support and CRM experience

Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.