Medical Billing & Collections Manager

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Medical Billing and Collections Manager to join our team. In this position, you are responsible for overseeing and directing the Billing & Collections Center (BCC) Supervisors and support staff on the billing and collections of all Rotech account receivables and ensures practices are consistent with company ethics, standards and company billing, collections and accounting policies and procedures.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Completes day to day BCC operations and end of month processes
• Conducts general billing and collection training of all billing center staff
• Directs staff on working accounts receivables, system report generation and collection goals
• Implements Rotech's BCC policies and procedures and follows-up to ensure consistency with Rotech accounting policies and procedures
• Interacts with regional carriers for account resolution as needed
• Interview, hire and train employees; plan, assign, direct work; appraise performance; reward and discipline employees and address complaints and resolve problems as well as process improvements as applicable
• Make effective presentations to management and employees with a high degree of professionalism and confidence
• Must be up to date on proper payer requirements for claims processing
• Oversees and manages the performance of BCC staff to achieve the objectives of Rotech's Billing & Collections Center Flow Process, implementation of the process for billing and collection of all accounts and goal setting
• Participates in department and company meetings and events as delineated by Director
• Provides consistent communication of billing / collection and compliance information to all staff
• Provides direction to staff regarding resolution of problematic issues and areas as well as general guidance on how to manage and prevent similar situations
• Remains current in program changes through review of pertinent publications, pertinent DMERC workshops and self-study
• Reports directly to the BCC Division Director at a minimum on a monthly basis, the status of Rotech accounts receivable and DSOs
• Reports quarterly on all accounts over 360 days
• Reports to Divisional Directors of Operations at their request for IMBS reports, patient pay totals and account resolution related to field issues
• Respond effectively to sensitive topics while creating and monitoring corrective action plans
• Serves as a primary line of communication between staff and the Billing Center staff
• Submits routine reports to BCC Divisional Director, Chief Financial Officer as requested
• Supervises Billing & Collections Center (BCC) staff and other positions deemed appropriate by BCC Division Director
• Works with BCC Divisional Director in the consolidation of Billing & Collection Centers and / or Divisions within the BCC
• Works with Operations and Sales Regional Managers, Location Managers and Compliance Specialist to prepare for Rotech on-site compliance audits
• Performs other duties as assigned

Travel

Qualifications

Employment is contingent on

Required Education and / or Experience

Preferred Education and / or Experience

Skills and Competencies

Machines, Equipment and Technical Abilities

Physical Demands

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.