Assistant Store Manager

Join our flagship team at the Brentwood Country Mart!

Job Summary :

The Assistant Store manager position is the face of Velvet and represents the brand in attitude, appearance and leadership by styling Velvet product on themselves and customers, supporting the SM in operational excellence and works with the visual merchandising team to bring our collections life.

Essential Duties and Responsibilities include the following :

Sales, Service, and Merchandising Requirements (75%)

Supervise and motivate sales supervisors and associates to drive sales

Greet each and every customer and courteously answer customer questions

Monitor fitting rooms by attending to customer needs while being conscious of loss prevention

Complete customer orders via phone and email including follow up on special requests and inter-store transfers

Handle any and all customer service issues as needed with Store Manager guidance / approval

Deliver exceptional customer service and lead by example when assisting clients

Maintain all in-store visual standards with the guidance of the Store Manager

Maintain appearance standards of the sales floor by keeping it stocked, organized and merchandised

Assist Store Manager in providing the Corporate Buying Department product feedback and requests

Perform point of sales transactions

Other duties at the discretion of the Store Manager and / or Company

Operational Requirements (20%)

Assist Store Manager with communication to the Retail Operations Department

Assist Store Manager with monthly associate schedules

Assist Store Manager with store / personal business expense documentation

Assist Store Manager with maintaining all petty cash, paid in / outs documentation and receipts

Assist Store Manager with maintaining organization and neatness of cash wrap and stockroom

Assist the daily cleaning of the entire store

Assist Store Manager with ordering appropriate levels of store, office and cleaning supplies bi-weekly

Respond to inter-company requests such as transfers and returns

Utilize loss prevention procedures in order to minimize shrink

Assist Store Manager with physical inventory and report final counts

Assist Store Manager with completing daily, weekly, and monthly reports as needed

Other duties at the discretion of the Store Manager and / or Company

HR / Personnel Requirements (5%)

Partner with Store Manager to ensure that each associate is fully trained in her / his position

Uphold the Company dress code for store associates

Partner with the Store Manager to handle any and all personnel issues

Assist Store Manager with associate evaluations (quarterly one-on-ones, 90-day reviews, common reviews)

Qualifications and Other Requirements :

Must be able to work a minimum of 32-40 hours per week full-time, including early mornings, evenings / nights, weekends, and / or holidays, as well as overtime as needed by management

1 to 2 years of previous retail supervisor experience, preferably in a soft goods environment

High School graduate or equivalent; college degree preferred

Excellent verbal and written communication skills

Excellent customer service, sales and clienteling skills

Able to lead in a fast paced, team-oriented environment

knowledge of PC applications

Some experience with retail POS / inventory control systems

Maintain positive team morale

Maintain composure and professionalism under pressure while meeting multiple and sometimes competing deadlines

Physical Demands / Working Conditions (Time spent standing, sitting, bending, lifting) :

Regularly required to stand, walk, talk, and hear

Frequently required to use hand to finger, handle or feel objects, reach with hands and arms

Regularly required to lift and / or move up to 25 pounds

Visions requirements : close vision, distant vision, as well as ability to adjust and focus