Remote Technical Support & Onsite Field Service Engineer

Position Summary

When you work at Daktronics youll be part of something amazing. We design engineer manufacture and support bold eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional college and high school games. They attract customers for businesses around the world and even provide direction for people as they travel work and play.

As part of the Daktronics team youll have interesting impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits and the people are second to none.

What will the work look like for me

Youre a problem-solver and amazing with customers! Youre captivated by the way things work and can troubleshoot across systems and applications analyze and resolve a variety of complex technical issues and comfortably navigate various software environments. You have excellent verbal and written communication skills as well as the ability to effectively prioritize and manage your time. Youre not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you you could be the next Daktronics Remote Technical Support & Onsite Field Service Engineer.

As a Remote Technical Support & Onsite Field Service Engineer youll primarily provide remote technical support from your home office but also travel to customer sites approximately 20% of the time to perform event support on-site service and installations.

What Youll Do :

Remote Support (approximately 60-80% - varied based on business need)

• Ensure responsiveness and first-time resolution to customers requests for technical support primarily through incoming calls community requests and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• When needed collaborate with a team to resolve or escalate product issues.
• Actively create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting plans of action and site-specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

On-Site Support (approximately 20-40% - varied based on business need)

When will I work

Expect on-site event support for multiple Penn State home football games (typically six-seven (6-7) from late August through late November) and other events throughout the year.

Where is this opportunity located

Qualifications

To be considered for Remote Technical Support & Onsite Field Service Engineer we require the following :

Communicate effectively in a variety of settings.

Ready to make an impact Apply now and start your journey with Daktronics.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law.

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1