Vice President of Customer Success

A company is looking for a Vice President of Customer Success who is passionate about enhancing customer and partner success through exceptional service.

Key Responsibilities

Lead global Customer Success and Support teams, focusing on customer retention and upsell strategies

Develop and implement a structured approach for Customer Success, ensuring customer satisfaction and contract renewals

Analyze customer data to identify insights and drive actionable strategies for growth and satisfaction

Required Qualifications

10+ years of experience in sales or client services within SaaS technology, managing significant recurring revenue portfolios

10+ years in revenue-focused roles, preferably in the cybersecurity industry

Proven ability to develop and execute comprehensive revenue generation strategies

Experience in program and project management, including managing multiple projects simultaneously

Demonstrated ability to navigate complex organizational structures and maintain relationships at various levels