Warranty Coordinator

Responsible for meeting customer needs by :

• Resolves warranty problems while maintaining a positive and professional relationship with customers
• Responsible for meeting customer needs by providing technical support and problem solving
• Processes Return material authorizations to TBEI and or Vendors
• Maintains accurate tracking and trending of RMA data
• Works with accounting team for vendor / customer warranty recovery and billing
• Administers product recalls and technical service bulletins
• Works with quality department to implement corrective action to ensure the company maintains a high level of quality
• Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
• Communicates warranty concerns through the ECO / ECR process when appropriate
• Implements maintains and makes improvements to warranty procedures
• Reviews weekly monthly and annual warranty reports to provide visibility of warranty trends
• Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
• Other duties as assigned

Tools Used : Computer phone MS Office software Syteline digital cameras scanners printers etc.

Environment : Office area production floor and occasionally distributor locations

Job Requirements :

Additional Job Information :

Benefits :

Employees are eligible on the 1

st

of the month following the completion of 30 days of employment for :

Employees are eligible for the following benefits as of their first day of employment :

Required Experience :

IC

Key Skills

Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 25 - 35