Community Manager - Ellicott Gardens

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Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 65 communities and employs over 230 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

POSITION SUMMARY :

The Community Manager is an integral member of the Operations management team who functions as the strategic business leader of the community with responsibility for all aspects of the asset, including financial performance, revenue generation, delivering a return on investment to property owners, resident satisfaction, vendor relationship management, and supervision of employees.

The Community Manager reports directly to the Regional Manager and is accountable to the Property Owners, Residents, and Team Members. The position is actively involved in the local community and builds strong relationships with government support offices, businesses, and customers. The position represents Humphrey Management in all leadership actions.

The essential functions of the Community Manager are as follows :

• Tax Credit experience is required
• Section 8 experience is required
• Provides leadership at the property and maintains an effective position of authority. Assures that the environment of the property reflects the philosophy of the company. Models Mission and Foundations.
• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
• Provides high level of customer service.
• Demonstrates good communication skills and helps ensure communication with residents, community, agencies, owners and team members. Provides high level of customer service.
• Assigns responsibilities to individual team members as appropriate.
• Is on-call 24-hours a day. Is able to respond to any team member concern, maintenance condition, resident problem, breach of security, and / or emergency.
• Completes and processes incident reports, forwards and follow-ups as appropriate. Adheres to OSHA related regulations and observes all required health and safety requirements.
• Reviews and evaluates all aspects of the property's operations and makes changes with approval of Regional Manager.
• Implements a system to achieve and maintain budgeted occupancy.
• Markets and leases new and turnover residential units.
• Reviews lease, responsibilities and policies with resident at move-in, escort them to new home, when possible.
• Enables and maintains financial solvency by monitoring all property and maintenance expenses.
• Implements a system to achieve 0% rent delinquency.
• Supervises and monitors adherence of all maintenance contracts.
• Implements system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
• Creates and supervises the schedules of all personnel to ensure maximum efficiency.
• Re-certifies resident income in strict adherence to agency regulations, where applicable.
• Conducts periodic and regular inspection of grounds and building(s).
• Assesses and completes employee's performance appraisal at least once per year. Recognizes team members when performance has met or exceeded company expectations; manages poor performing team members with clear expectations. Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
• Within budget, continuously oversees inventory of supplies and equipment in order to control expenditures, maintains and reconciles purchase orders and expenditures.
• Makes day-to-day decisions on all matters related to operations.
• Seeks approval and guidance of Regional Manager within specified parameters.
• Creates and / or schedules continuous activities and programs with and for community residents, including special events, newsletters and on-going instructional and recreational activities.
• Initiates and responds to all pertinent correspondence.
• Maintains a secured confidential file for each employee including emergency contact information, performance appraisals, reminders, schedules, application, etc.
• Provides information to residents on a variety of community related subjects. Refers residents as necessary to other appropriate services and agencies which might be able to offer assistance.
• With Regional Manager, prepares Property Annual Operating Budget.
• Prepares and reviews monthly operating statements for accuracy, budgets to actual variances and bottom line cash flow control.
• Produces reports and monthly financials in an accurate and timely fashion.
• Prepares and submits subsidy vouchers, where applicable.
• Perform duties as necessary.

BENEFITS OFFERED :

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager / Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.

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