Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Bryant, WI, US
Associate Team Leader

Associate Team Leader

H&R Block • Bryant, WI, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #47314

    Create a job alert for this search

    Associate Team Leader • Bryant, WI, US

    Related jobs
    Task Associate

    Task Associate

    Ulta Beauty • Bryant, WI, US
    Full-time
    Job Opportunity At Ulta Beauty.Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true...Show more
    Last updated: 23 days ago • Promoted
    Customer Contact Center Representative

    Customer Contact Center Representative

    Xcel Energy • Bryant, WI, US
    Full-time
    Customer Contact Center Representative.Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace...Show more
    Last updated: 29 days ago • Promoted
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Crandon, WI, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 24 days ago • Promoted
    STEP Associate - Eau Claire

    STEP Associate - Eau Claire

    Sonepar Management US • Bryant, WI, US
    Full-time
    Emerging Professionals Program Associate - Sales Development Program.A career at Viking Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a te...Show more
    Last updated: 29 days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Crandon, Wisconsin, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Staff Position near Crandon, WI - Community Health (40 days off!)

    Staff Position near Crandon, WI - Community Health (40 days off!)

    ReserveNation • Crandon, WI, US
    Full-time
    Staff Dentist opportunity near Crandon, WI.Their comprehensive facility provides a wide range of services including medical, dental, optical, behavioral, rehabilitation, podiatry, pharmacy, lab, ra...Show more
    Last updated: 30+ days ago • Promoted
    Case Manager- Antigo

    Case Manager- Antigo

    Humana • Antigo, Wisconsin, USA
    Full-time
    Become a part of our caring community and help us put health first.Join Humana as a Case Manager and make a real difference within the Inclusa / Humana team serving members in the Wisconsin Family Ca...Show more
    Last updated: 13 days ago • Promoted
    Earn up to $25 per survey Online Survey Taker - Set Your Own Hours (Hiring Immediately)

    Earn up to $25 per survey Online Survey Taker - Set Your Own Hours (Hiring Immediately)

    Earn Haus • Three Lakes, Wisconsin, US
    Full-time +2
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Internship

    Internship

    Menards • Bryant, WI, US
    Internship
    A 12-weeks PAID hands-on training experience at our Eau Claire Menards Distribution Center.This internship will run approximately May 2026 - August 2026. Collaborate with management to.Analyze goals...Show more
    Last updated: 29 days ago • Promoted
    Operations Leader

    Operations Leader

    Petco Health and Wellness • Bryant, WI, US
    Full-time
    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your well...Show more
    Last updated: 9 days ago • Promoted
    Retail Customer Service Specialist

    Retail Customer Service Specialist

    Sherwin Williams • Bryant, WI, US
    Full-time
    The individual selected for this role will be expected to work at Store #3221, located at : 1427 S.Hastings Way, Eau Claire, WI 54701. This position is essential to the success of our retail stores.C...Show more
    Last updated: 30+ days ago • Promoted
    Traveling Associate Dentist

    Traveling Associate Dentist

    Porter Dental & Braces - a Benevis company • Forest County, WI, United States
    Full-time
    Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person ...Show more
    Last updated: 30+ days ago • Promoted
    Teller

    Teller

    Associated Bank • Crandon, WI, US
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show more
    Last updated: 7 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Antigo, WI
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Crandon, Wisconsin, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Teller

    Teller

    Associated Bank - Corp • Crandon, Wisconsin, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show more
    Last updated: 9 days ago • Promoted
    (USA) Freight Flow Associate

    (USA) Freight Flow Associate

    Walmart • Bryant, WI, US
    Full-time +1
    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes ...Show more
    Last updated: 30+ days ago • Promoted
    LEAD SALES ASSOCIATE-FT in CRANDON, WI S09959

    LEAD SALES ASSOCIATE-FT in CRANDON, WI S09959

    Dollar General • Crandon, WI, US
    Full-time
    Dollar General Lead Sales Associate.At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many ...Show more
    Last updated: 30+ days ago • Promoted