Senior Director, Customer Success (East)

Senior Director, Customer Success

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

As Senior Director, Customer Success, you will oversee a multi-layered team of managers and individual contributors accountable for delivering retention and expansion across a portfolio exceeding $52M in ARR. You will define and execute data-driven strategies that deliver measurable business results, strengthen customer partnerships, and cultivate long-term advocacy and loyalty.

In this role you will :

• Inspire, develop, and empower a team of managers and Customer Success professionals to achieve excellence and deliver exceptional customer outcomes.
• Own regional revenue retention and expansion performance, ensuring consistent achievement of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals.
• Design and implement scalable customer success strategies that enhance adoption, drive engagement, and fuel company growth across diverse markets and customer segments.
• Lead through metricsestablish key performance indicators, forecast trends, and use insights to guide strategy, resource allocation, and continuous improvement.
• Foster cross-functional alignment with Sales, Marketing, Product, and Operations to ensure seamless customer journeys and unified go-to-market execution.
• Serve as the executive voice of the customer, translating customer insights into actionable recommendations that influence product innovation and business priorities.
• Drive operational excellence and process optimization to ensure consistency, efficiency, and scalability across regions and teams.
• Champion a culture of accountability, inclusion, and growth, empowering teams to innovate and deliver transformative educational experiences for all customers.

Who You Are :

Job Application Deadline : December 1, 2025

Pay range for this role :

$160,000 - $170,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people.