Operational Engineer I, Retail Infrastructure & Operations

The Operational Engineer I Retail Technology plays a key role in maintaining and advancing the technological infrastructure that powers Vuoris retail stores. This position ensures store systems operate reliably within defined SLAs through proactive monitoring technical audits and resolution of Tier 2 escalations. The ideal candidate will develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base content analyze support trends to identify opportunities for process and technology improvements and lead small to mid-scale rollout projects that enhance store performance. This role collaborates closely with vendors engineering teams and cross-functional partners to test and implement new technologies execute security remediations and drive continuous innovation that strengthens the stability efficiency and customer experience of Vuoris retail infrastructure.

What youll get to do :

• Develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base content by identifying recurring issues documenting resolutions and ensuring consistency and accuracy across all support processes.
• Analyze support trends and operational data to proactively identify inefficiencies design process improvements and implement technology optimizations that enhance retail store performance.
• Lead small to mid-scale technology projects and rollouts (e.g. network upgrades VoIP implementations communication tool pilots) developing timelines assigning work and ensuring successful outcomes within defined standards.
• Collaborate with third-party vendors and help desk providers to train Tier 1 support direct field operations assess vendor performance and maintain service quality during installations and maintenance activities.
• Test evaluate and optimize new technologies in lab and store environments applying engineering expertise to interpret results recommend configurations and inform rollout viability.
• Conduct technical audits and readiness assessments of retail stores analyze findings and independently implement corrective actions to improve infrastructure performance and reliability.
• Serve as a Tier 2 escalation point for complex technical issues troubleshooting independently traveling to sites when needed and ensuring standardized installations and configurations.
• Implement and monitor proactive support metrics and alerting systems analyze performance data and adjust parameters to prevent incidents and improve system uptime.
• Execute information security remediations in coordination with the Infosec team balancing remediation activities with ongoing store operations.
• Collaborate cross-functionally with Engineering Retail and Leadership teams to drive innovation recommend technical improvements and ensure store technology aligns with business and customer needs.

Qualifications : Who you are :

Additional Information :

Our investment in you :

At Vuori were proud to offer the following to our employees :

The salary range for this role is $70000 per year - $89985 per year.

Vuori is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Jenkins,Ruby,Python,Active Directory,Cloud,PowerShell,Windows,AWS,Linux,SAN,Java,Troubleshoot,Backup,Puppet,hardware

Experience : years

Vacancy : 1