Front End Supervisor

Position Title :   Front End Supervisor

Department :   Sales

Supervisor :   Branch Manager

FLSA : Non-exempt

Position Summary :

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions :

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plan and prepare work schedules to include lunch and vacation.
• Performs cashier “check-outs” and operates register, when needed.
• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities :

Education, Experience and Skills Required :

Physical Requirements :

12x / hour) – 50 lbs

30x / hr) – 20 lbs

Work Environment :