Client Account Manager

Job Family Client Account Management

Client Account Managers are the primary contacts for AECOMs relationships with accounts which are strategically important at a regional business line or global level.  They have responsibility for developing growing and sustaining our business with their client(s) working across our company to offer solutions that deliver using all our relevant capabilities and local and global expertise.  Bringing the best of AECOM to the client on time every time.

AECOM is seeking an experienced and dedicated Client Account Manager to join our team at New York Metro Transportation group. This role centers on building and nurturing long-term client relationships understanding client needs and driving account growth through exceptional service delivery and strategic partnership.

Responsibilities :

• Serve as the primary point of contact between our organization and the Government Clients fostering a strong and collaborative partnership.
• Develop an in-depth understanding of the Government Clients objectives initiatives and challenges to provide tailored solutions and services.
• Manage the successful delivery of projects by coordinating with the Technical Delivery teams to ensure projects are completed on time and within budget.
• Identify opportunities for expanding the scope of services offered to the Department and collaborate with Market Sector Leads to develop proposals.
• Represent the organization and maintain relationships with key clients regulatory bodies municipalities and agencies in New Jersey.
• Lead efforts in client retention satisfaction and long-term engagement.
• Collaborate across disciplines and business lines to deliver integrated solutions that support client goals.
• Mentor and support team development resulting in retention and internal promotion

Qualifications :

Minimum Requirements :

Preferred Requirements :

Additional Information :

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options  well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at .

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1