Support Engineer(only W2, hybrid) (Hudson)

Job Description : Notes :

Location : Hudson, New York or Atlanta, GA

Possible Weekend or Unusual working hours role is sourcing for two separate shifts of the same role. Monday - Friday

Must Have Skills / Requirements :

1) Proficient with Active Directory, MFA administration, and Windows administration

• 3+ years of experience

2) Proficient with PowerShell Scripting

3) Proficiency managing incidents through company CRM

Nice to Have Skills / Preferred Requirements

1) Experience with post-production applications / systems a plus (Avid Production Asset Management)

2) Experience supporting enterprise domain migrations / consolidations a plus

3) Experience with Active Directory and MFA admin within Entertainment Industry.

Soft Skills :

1) Relies on experience and judgment to plan and accomplish tasks with little supervision

2) Relies on experience and judgment to plan and accomplish tasks with little supervision

3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM)

4) Must maintain a flexible schedule to support a 24x7 production schedule

Technology Requirements :

1) Proficient with Active Directory & MFA administration

2) Proficient with Windows administration

3) Competent in establishing & executing test plans with some supervision

4) Has experience providing direct support to customers in an enterprise environment

5) Has experience with incident and knowledge management in a CRM platform