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Host / Hostess

Host / Hostess

Jalapeno Tree Mexican RestaurantMineola, TX, US
30+ days ago
Job type
  • Full-time
Job description

Description

Join the Jalapeno Tree family and become a part of the Pepper Posse! At the Jalapeno Tree, we are passionate about delivering Crazy Good Mexican Food in a family-friendly atmosphere. We are seeking energetic, motivated individuals who are dedicated to exceptional guest experiences, high-quality ingredients, and exemplary service. As a host / hostess, you are the first point of contact for guests. The Host / Hostess is responsible for greeting and seating guests, managing waitlists, and accurately quoting wait times.

Key Responsibilities :

  • Warmly welcome guests as they arrive, creating a positive first impression. Escort guests to their tables and provide menus.
  • Answer incoming phone calls; take and fill to-go and curbside orders; clean, organize and stock menus; and perform other assigned side work.
  • Track table status and manage the seating chart, to ensure efficient and balanced table assignments. Coordinate with servers and bussers to optimize table turnover and minimize wait times.
  • Take names and phone numbers for the waiting list and quote accurate wait times to guests when tables are not immediately available.
  • Clearly communicate wait times and manage guest expectations. Provide updates as needed and ensure guests are informed of any changes.
  • Address guest inquiries and concerns promptly and professionally. Provide information about the menu and specials as needed.
  • Maintain a clean and organized host / hostess station. Ensure that the waiting area and entrance are tidy and welcoming.
  • Collaborate with servers and kitchen staff to ensure smooth operations. Relay any special requests or issues to the appropriate team members.
  • Handle guest complaints or issues with empathy and efficiency, escalating to management if necessary.

Benefits

  • Competitive hourly wage and tip pool
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation
  • Opportunities for advancement

    • Requirements

    Requirements

  • Qualifications :

    • Must be at least 16 years of age.

  • Basic mathematic skills and ability to handle cash and operate a POS system accurately.

    • Ability to work in a fast-paced environment and handle multiple tasks.

  • Strong knowledge of cooking techniques, food safety, and kitchen equipment.
  • Ability to work efficiently under pressure and handle multiple tasks simultaneously.
  • Strong attention to detail and commitment to cleanliness.
  • Excellent organizational and time management abilities.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Certifications :

    • Texas Food Handlers Certification.

  • TABC certification for serving alcohol if 18 years of age.
  • Physical Requirements :

    • Ability to stand for prolonged periods, move at a rapid pace, bend, twist, and lift products weighing up to 35 pounds.

    Preferred Qualifications

  • Previous experience as a host / hostess or in a customer service role is preferred but not required
  • Working knowledge of point-of-sale systems preferred
  • High school diploma or GED preferred.
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    Host/Hostess • Mineola, TX, US