Service Advisor

Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products.  We are seeking a Service Advisor who is highly organized and loves to provide excellent customer service. We are a growing company that strives to be the best at taking care of our customers and we’re looking for a qualified and motivated candidate to help us grow and be part of our winning team.  We love to come to work, work hard, have fun, and be honest dependable partners for our customers.

Primary Purpose and Essential Functions : To provide exceptional customer service as well as administrative support for the service department.

General Duties / Responsibilities :

• Answer phone calls directed to the service department and follow up with customers in a professional manner
• Schedule and coordinate service appointments with Branch Manager assistance
• Review & process technician notes.  Ensure accuracy and that notes are presented in a way that is easy to understand
• Preparing service quotes and relay to customers with Branch Manager assistance
• Open, review, and close repair orders.  Ensure accuracy and file warranty claims
• Follow up on shorted warranty claims and recover as much as possible with Branch Manager assistance
• Monitor recalls from manufacturers and ensure compliance
• Assist with receiving new John Deere / EZ GO / Allied Equipment
• Assist Golf and Turf Sales with admin duties
• Work with Service Manager to achieve overall company goals as well as branch location goals
• May perform additional duties as assigned by leadership

Qualification Requirements :

Day Shift :   Monday – Friday

Wage : - $20-$22 per hour DOE

Competitive benefit package including : Medical, Dental, Vision, Life, and Disability.  Vacation, Sick, and Holiday Pay.  401(k) plan with company match.

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