Service Desk Technician

A company is looking for a Service Desk Tech Level 2 to assist in maintaining technology operations through customer service and support. Key Responsibilities : Provide outstanding customer service to internal employees and process support request tickets Utilize documentation for IT procedures and troubleshoot issues while collaborating with IT leadership Assist in managing digital assets and user accounts, and provide innovative solutions to uncommon problems Required Qualifications : Relevant associate degree or 2+ years of experience in a related field Ability to pass a Level 2 Background Screening Effective time-management skills and ability to multi-task Passion for customer service and problem-solving