System Administrator, Salesforce.com

Overview :

The System Administrator, Salesforce maintains, expands, and enhances the functionality in our Salesforce (SFDC) platform to support Vestis’ growth. We utilize Sales, Service, and core platform functionality in SFDC, and the Salesforce System Administrators assist in all phases of application design, configuration, support, reporting, and user adoption. Modeling Vestis’ Mission and Values, this role will collaborate, develop and partner with a high-caliber team and build effective relationships with leaders throughout the organization. This role reports to the Director, Sales Force Systems.

Responsibilities / Essential Functions :

• Responsible for Level I and II type support calls
• Responsible for working with Salesforce Premier Support
• Perform overall setup, configuration, and maintenance of Salesforce
• Provide support to our National Account Sales and Service Teams with all related Salesforce issues or requests
• Ensure Salesforce Sales Policies & Procedures are enforced & maintained
• Instrumental in our Salesforce Change Management Process. Will work closely with the IT department to determine IT project requirements, technical requirements, business impact analysis, user acceptance testing requirements, deployment requirements and training requirements for all projects impacting Salesforce
• Will work with frontline leadership teams to identify enhancements & new SFDC functionality to help Sales & Service grow the business more efficiently and effectively
• Will work with our Sales Reporting Team and AUS Sales & Operations Leadership to create, design, test and publish new and / or enhanced Sales Reports and Dashboards
• Update and maintain custom tools built for Vestis that are integrated into our application. You will work closely with software developers (Apex, LWC, & Visualforce) to ensure the custom applications are both current & accurate
• Work with AppExchange partners where 3rd party solutions are appropriate
• Supporting the goals of the company’s technological alignment efforts
• Seeking out and implementing continuous process improvement opportunities
• Supporting internal communications related to business improvements and processes, system upgrades, and enhancements
• Build and sustain working relationships with all Vestis functional areas
• Report on statuses when requested
• Submit all time and expense reporting procedures accurately and timely
• Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)
• Perform all additional duties and responsibilities based on the direction and guidance of supervisor

Knowledge / Skills / Abilities :

Working Environment / Safety Requirements :

Experience / Qualifications :

License Requirements / Certifications :

Benefits : Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation : The salary rate for this position ranges from $75,000 to $95,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.